Frequently asked questions

We have answers!

What are carbon offsets?

To achieve carbon neutrality, an organisation can use carbon offsets to trade its remaining greenhouse gas (GHG) emissions (those which cannot be entirely eliminated at the source) for carbon credits or external actions that help decrease GHGs somewhere else.

Carbon offsets rely on a specific calculation that achieves a balance between economic growth and the development of projects striving to reduce GHSs at the global level.
To determine the GHGs we produce, Nutrinor relies on Solutions Will an independent expert-partner capable of performing an objective assessment of the situation and implementing the ideal carbon-offset strategy.
In our case, that includes Quebec-based climate protection and regional reforestation micro-projects.

Finally, since because our GHG emissions fluctuate according to our production output, the assessment process is on-going to ensure we really do compensate for all the GHGs we produce.

What is carbon neutrality?

It’s a term we hear more and more often, but it’s a concept that’s easy to grasp. Carbon neutrality is when an organization achieves net-zero greenhouse gas (GHG) emissions.

The equation looks like this:

Total GHGs produced by the organization – its reduction initiatives – its GHG offsets = carbon neutrality.

Does our commitment make a real difference?

Our current environmental situation is the result of the actions of billions of people. And while large-scale industries play a significant role in energy consumption, waste management, and greenhouse gas (GHG) emissions, we have to remember that every little action counts! And together, they all add up to a remarkable wave of change that can have a real, positive impact on our environment.

Milk is a vital part of the daily lives of millions of families. So, it’s important for us to seize this opportunity and make a lasting difference. At Nutrinor, we’re doing all we can, taking every possible measure to produce quality northern milk that offers a fresh, pure taste, is the product of sustainable farming, comes in carbon-neutral containers, and is delivered to your retailer using carbon-offset transportation.

This wave of change is made up of all the little steps we’re taking together, and that’s something Nutrinor is proud to believe in.

Is it all just another way to ease our conscience?

Let’s be honest. Much needs to be done on our planet to improve the situation. Some things are more difficult to change and they take more time. Obviously, our business can’t make all the difference by itself, but it can make A difference.

Our transition to carbon-neutral packaging and carbon offsets aren’t simply one-off gestures. They’re part of our sustained, collective effort to change things in a real, lasting manner.

All of our actions are true to our Nutrinor Sustainable Agricultural Pact (PADN), which clearly states our environmental, economic, and social vision and the ways we’ll achieve our goals.

The PADN is also a structuring plan that unites and supports each one of our signatory members, who have jointly committed to transitioning their farms to a sustainable agricultural model, featuring specific efforts, like ethical breeding methods on our dairy farms.

For us, making the Saguenay–Lac-Saint-Jean region a leader in sustainable farming and economic growth is a real commitment. And every single one of our actions is aligned with that objective.

If we didn’t believe in it, we wouldn’t be striving to achieve it.

What is sustainable agriculture?

At Nutrinor, sustainable agriculture is defined by the commitment of more than 75 member farms of our cooperative in the Nutrinor Sustainable Agricultural Pact. The pact is a joint commitment to help each other to make farming practices more sustainable on three main axes: our land, our world, our animals.

Our Lands
We use leading edge practices on our fields to maintain healthy lands and waterways. We work hand-in-hand with regional farm producers to minimise our carbon footprint and optimise the agro-biodiversity of farms.

Our People
Nutrinor has its people at heart. We are proud to work, day in and day out, with men and women that go all out to feed the population. Together, we ensure profitable farms, the wellbeing of producers and dynamic living environments.

Our Animals
Nutrinor holds animal welfare at heart, and we choose livestock farming methods that enable them to live as naturally as possible. We are always hard at work to offer the most wholesome and healthiest products.

What is Nordic Milk™?

It is a great milk from a rich terroir that is the pride of Saguenay ‑ Lac ‑ Saint ‑ Jean!

But more particularly, it is a milk made exclusively north of the 48th parallel, of an autonomous and local production. The winters are colder here and the summers are cooler. The pure air filtered by the forest and the mountains is part of this ecosystem which helps to make our landlocked lands of Saguenay-Lac-Saint-Jean, green and fertile.

Can I replace some of the ingredients in my recipes with fermented milk?

Absolutely! Fermented milk is a great substitute for buttermilk, yogurt, sour cream, milk, cream, vegetable oil (except for use in cooking), kefir, coconut oil (at except for use in cooking) and butter (except for use in cooking)

You can also consult our conversion sheet

What is the texture of fermented milk?

The expected texture of fermented milk is lumpy. If you prefer a smooth texture, stir vigorously for 10 seconds and serve.

Is the slight swelling in my fermented milk container normal?

Rest assured, this is a completely normal effect here. The small swelling sometimes caused by the gas during fermentation can continue even in the container. So, don’t worry and enjoy your meal.

What is fermented milk?

Fermented milk is milk in which the addition of handpicked ferments or lactic acid bacteria will transform lactose, the sugar in milk, into lactic acid. It is a natural and researched process to create that unique slightly tart taste and the smooth, velvety texture of our organic Nordic fermented milk.

What sets us apart from other dairies?

Nutrinor is the northernmost dairy in Quebec, which provides it with a milk supply from the northern oasis of Saguenay — Lac-St-Jean. This milk is produced by cows whose diet consists of high quality fodder and grains, whose growth is particularly suited to our climate and our very particular terroir.

Nutrinor is the only dairy that has a flour mill, which allows better control of the quality of the feeds delivered to the farm. We value regional grains produced by our members. This reduces the environmental impact of our activities and contributes to the dynamism of regional farms.

Nutrinor pasteurizes milk using exclusive technology, which allows extended storage (28 days for milk, 35 days for cream) without altering the good, fresh taste of our products.

Nutrinor promotes the use of a limited number of ingredients in its flavored dairy creams and beverages. We do not use any dairy ingredients imported from outside Canada.

Nutrinor sources its supplies from dairy farms located near the dairy, most within 35 kilometers.

Where is your dairy located?

Our dairy is located in Alma, in the heart of the northern oasis of Saguenay — Lac-Saint-Jean. This region is characterized by its boreal latitude, its geographic isolation and its particular climate, influenced by the proximity of the majestic Lac Saint-Jean, which covers an area of ​​more than 1000 km2. But its fundamental characteristic is the pride of its inhabitants and the attachment to their roots.

The dairy is supplied daily by a network of farms located nearby. It generates more than 100 direct jobs and very significant local benefits. A significant portion of the cooperative’s profits is paid to our members in the form of dividends and we support many causes in our community.

What is the expiration date?

Date by which the product should be stored if kept under suitable conditions (between 1 ° C and 4 ° C). This date is written at the top of the container of the dairy product.

What is traceability?

Traceability is the information that allows the movement and flow of milk to be followed through the stages of production. Thus, traceability gives you the opportunity to discover the farms where the milk in your container comes from. By providing the information on the packaging, you will find the dates of milking, farm picking and bottling by our cooperative. It offers a security element allowing better protection for you, consumers! It therefore allows you to trace dairy products from farm to table and obtain additional information on the product you are consuming.

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